Refund & Cancellation Policy

01At a glance

This table is a summary for convenience. The clause referenced in the last column is what actually governs.

02Scope and principles

This policy is issued by DAYHOM DIGITAL PRIVATE LIMITED (GSTIN 09AAMCD2477R1ZP), trading as DayHom Digital, and forms part of our Terms & Conditions.

Three principles run through it:

1. We tell you the terms before you pay, not after. The refund position for whatever you are buying is disclosed on the checkout page and, for AI Seller Secret and DDP, in the agreement you sign.
2. Our programs are digital products delivered immediately. Once a live session has been attended or material has been accessed, the value has been delivered and cannot be returned, which is why access-based cut-offs apply.
3. Nothing here removes a right the law gives you. If we have been deficient in delivering what we promised, or if something we said was misleading, you have remedies and this policy does not take them away.

03AI Amazon Masterclass (the low-ticket workshop)

3.1 Why this cut-off exists

This is a low-priced digital product delivered in full at a single sitting. Once the session has been delivered, the entire thing you paid for has been supplied. There is nothing to return.

3.2 What you agree to at checkout

Before payment you are asked to confirm that you want immediate access to the session and its materials, and that you understand you are giving up the ability to cancel once the session commences or access is taken. That confirmation is recorded against your order.

3.3 If we cancel or reschedule

If we cancel the session and do not provide a replacement date or a recording, you get a full refund. If we reschedule it, you may:

• attend the new date at no extra cost; or
• request a full refund, provided you ask before the rescheduled session begins and have not accessed any material.

3.4 If you cannot attend

Being unable to attend for personal, work or connectivity reasons does not create a refund entitlement, because access to the recording is provided. If you did not receive your joining link or access details, tell us — that is a delivery problem and we will fix it or refund you.

04AI Seller Secret

The refund terms for AI Seller Secret are set individually for each enrollment. They are recorded in the Enrollment Agreement that you review and digitally sign at the point of enrollment, before payment is collected or access is granted.

They are set per enrollment because the commercial package varies — the cohort, the price paid, any promotional or bundled terms, the inclusions, the support window and the access period all differ between enrollments. A single fixed rule on this page would be inaccurate for most buyers, and an inaccurate refund statement is itself a problem under consumer law.

4.1 What you receive, and what governs

• Before paying, you are shown the Enrollment Agreement including its refund clause, the cooling-off window (if any), the eligibility conditions and the deadline.
• You sign it electronically. The electronic signature is valid and binding under the Information Technology Act, 2000.
• A copy is sent to your registered email immediately, and remains available on request. Keep it — it is the document that governs your refund.
• Where that agreement and this page differ, the signed Enrollment Agreement prevails for your enrollment.

4.2 The floor that always applies

Whatever an individual Enrollment Agreement says, it cannot and does not:

• remove your rights under the Consumer Protection Act, 2019 (see clause 07);
• impose a refund condition that was not disclosed to you before you signed;
• be varied by us after signature without your written agreement.

05DDP — DayHom Digital Partnership

As with AI Seller Secret, DDP refund terms are set individually for each enrollment and are recorded in the Enrollment Agreement you digitally sign before payment. Clause 04.1 and 04.2 apply to DDP in the same way.

DDP is an application-based program. Terms vary between enrollments according to the cohort, the fee agreed, the mentorship scope and call allocation, the program term, the payment structure (single payment or instalments) and any conditions agreed on your application call.

5.1 Before you sign

Because DDP is a significant financial commitment, we will walk you through the refund clause on your application call and you may take the agreement away and read it before signing. Do not sign it on the call if you have not read it. Ask for time. Any pressure to sign immediately is contrary to our policy and you should report it to our Grievance Officer.

5.2 The program fee is not your inventory capital

5.3 Instalments

If you pay in instalments, the fee for the whole program is due. Stopping payment part-way does not cancel the agreement or convert paid instalments into a refund claim, except as your Enrollment Agreement provides. Unpaid instalments may result in access being paused under clause 17 of our Terms.

06Amazon Management Service

AMS is delivered and managed by SBD Enterprises under a separate service agreement between you and SBD Enterprises. Cancellation, notice periods, pro-rating of monthly fees and refunds are governed by that agreement, not by this policy. Ad spend, Amazon fees and any third-party costs paid on your behalf are not refundable once incurred.

07Your statutory rights are preserved

Regardless of anything else in this policy or in an Enrollment Agreement, you keep every right available to you under the Consumer Protection Act, 2019 and other applicable law. In particular, you may seek a remedy where:

• we failed to deliver the program, or a material part of it, that you paid for;
• what was delivered was materially different from what was described at the point of sale;
• a representation made to you before purchase was false or misleading;
• there was a deficiency in the service provided;
• an unfair contract term or unfair trade practice is alleged.

A signed agreement does not make an unfair term enforceable. If you believe a term in your Enrollment Agreement is unfair within the meaning of the Consumer Protection Act, 2019, raise it with our Grievance Officer — and you may take it to a Consumer Commission regardless of our response.

08How to request a refund

1. Write to us in writingEmail refund@dayhomdigital.com from your registered email address, or reply on the WhatsApp number from which your order confirmation was sent. Requests must be in writing — a verbal request on a call is not a request under this policy.
2. Include these detailsFull name · registered mobile and email · program name · date of purchase · amount paid · payment/order reference · the reason for the request.
3. We acknowledge within 48 hoursYou will receive a written acknowledgement with a ticket reference, in line with the Consumer Protection (E-Commerce) Rules, 2020.
4. We decide within 7 working daysWe may ask you for clarification once. If we do, the clock pauses until you reply.
5. If approved, we process within 7 working daysTo the original payment method. Your bank may take a further 5–7 working days to credit it.

Deadlines matter. A request received after the applicable cut-off — the commencement of the live session for the masterclass, or the window in your Enrollment Agreement for AI Seller Secret and DDP — will be assessed under clause 07 only.

09How we decide, and what we tell you

We assess every request against the terms that applied to your purchase, the access and attendance records for your account, and any statutory right you have raised.

Whatever we decide, we give you the reason in writing. If we decline, we tell you which clause or agreement term we relied on and how to escalate under clause 18. We do not decline requests silently or by going quiet.

10How a refund is paid

• Refunds go to the original payment method and the original payer. We cannot redirect a refund to a different card, account or person.
• Refunds are made in Indian Rupees for the amount received. We are not responsible for exchange-rate movement or your bank's charges.
• Where GST was charged, the tax component is refunded together with the fee, in accordance with applicable GST law, and a credit note is issued.
• If the original method is closed or unavailable, we will ask you for alternative bank details and may require verification before paying out.

11Deductions

Where a refund is approved, we refund the full amount you paid us. Any deduction must have been disclosed to you before purchase — for example a non-refundable component expressly identified in your Enrollment Agreement.

We do not deduct payment-gateway or processing charges from an approved refund. You receive back the full amount you paid us, including the GST component, and we bear the gateway cost ourselves.

12What is not refundable

• Amounts you never paid to us — inventory purchases, advertising spend, Amazon fees, courier, packaging, GST registration costs, software subscriptions and any other cost of running your own business.
• Third-party costs we incurred at your specific request and cannot recover.
• Any program where access has been terminated for your breach of clause 10, 12 or 16 of our Terms — including sharing your login, redistributing materials, or abusive conduct.
• Referral rewards, credits, coupons or bonuses that had no cash value.
• Dissatisfaction with your own business results. Results vary and no outcome was promised (clause 17).
• A change of mind after the applicable cut-off, unless clause 07 applies.

13Failed, duplicate and unauthorised payments

• Duplicate payment — tell us and we refund the duplicate in full. This is not a discretionary refund and no cut-off applies to it.
• Money debited but enrollment not created — tell us and we will either grant access or refund in full.
• Payment failed but amount debited — this usually auto-reverses through the gateway within 5–7 working days. Tell us and we will follow it up with the gateway.
• Unauthorised transaction — report it to us and to your bank immediately. We will cooperate with your bank's investigation.

14Transfers and deferrals

Where a refund is not available, we may — at our discretion and as a goodwill measure, not as an entitlement — offer to defer your start date, move you to a later cohort, or transfer your enrollment to another program of equal or greater value. Enrollments are personal and cannot be transferred to another person.

Accepting a deferral or transfer does not restart or extend any refund window that has already expired.

15Chargebacks and payment disputes

Please raise your concern with us before initiating a chargeback with your bank or card issuer. We would rather resolve it directly and usually can.

Where a chargeback is initiated, we will respond to the issuer with the transaction record, your acceptance of these terms, your signed Enrollment Agreement where applicable, and the access and attendance logs for your account. We may suspend program access while a disputed transaction is pending, and reinstate it if the dispute is resolved in our favour.

16Abuse of this policy

We may decline a request, and restrict future purchases, where we reasonably identify a pattern of buying, downloading or recording materials and then claiming a refund; the use of multiple accounts or identities to obtain repeated refunds; or a refund claim accompanied by unauthorised distribution of our materials. We will tell you our reason in writing and you may escalate under clause 18.

17Results disclaimer

The full disclaimer is at clause 06 of our Terms & Conditions.

18Grievance redressal and escalation

If our response does not resolve your concern, you may:

• contact the National Consumer Helpline on 1915, or through the NCH portal or the UMANG app;
• approach the appropriate District, State or National Consumer Disputes Redressal Commission;
• complain to the Central Consumer Protection Authority regarding a misleading advertisement or unfair trade practice.

19Changes to this policy

We may update this policy. The version and effective date are shown at the top of this page. Any change applies only to purchases made after it takes effect — the version in force on the date you paid governs your purchase, together with any Enrollment Agreement you signed. We retain previous versions and will provide the one applicable to your purchase on request.